AO Platinum Chauffeurs is formerly AO Platinum Travel — a new name to reflect our high quality service.
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Cancellation Policy

Booking Information

Thank you for choosing AO Platinum Chauffeurs. Please take a moment to review the important information below to ensure a smooth and enjoyable experience with us.

Minimum Fare Policy

All bookings are subject to a minimum fare. For shorter distances, this may result in a higher cost than expected.

Payment Terms

All online bookings require full payment. Cancellations made within 48 hours of the scheduled journey are typically non-refundable. However, rescheduled journeys are not subject to this charge.

Transparent Pricing

Our fares include all tolls and drop-off charges. Please note that extra stops, waiting time, or drop-offs not listed in the original booking will incur additional charges.

Major Events

If your journey involves a pick-up or drop-off near a large event, such as a concert, football match or arena show, please contact us by phone or email before booking online. Additional charges may apply due to traffic conditions and increased journey time.

Pricing Queries

If you believe a quoted price is incorrect or have any concerns, please don't hesitate to contact us. We'll double-check the fare and provide clarity, resolving any issues promptly.

Contact

Adam · 07803 340 089 · [email protected]

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